Last updated: September 22, 2026
We want learners and families to get value from Owlgebra. Free has no subscription charge. This policy covers Plus and Premium subscriptions purchased through Owlgebra's Stripe checkout and one-time Solve Packs. Monthly and annual subscriptions renew automatically until canceled; annual plans are billed for the full year, not in monthly installments. Review the price, billing interval, and any applicable taxes at checkout.
Eligible first-time Plus subscribers may choose a 7-day trial or “Subscribe Now” to pay immediately. A trial automatically becomes the selected monthly or annual paid subscription unless canceled before the trial end time shown in billing. Premium and paid-now Plus begin with payment at checkout. Creating a Free account does not itself start a trial or paid subscription. The first-payment refund exceptions below are measured from the first payment, not from the start of a free trial.
The separate $0.50 parental-verification charge used for under-13 consent is automatically refunded. It is not a subscription or Solve Pack purchase. Contact support if that refund does not arrive.
A Solve Pack adds the stated number of extra Step-by-Step solves to your account. Solve Pack credits do not add Ask Pip, quiz, or other feature allowances. Purchased Solve Pack credits never expire, are used only after the included weekly Step-by-Step allowance is exhausted, and remain on the account if a subscription is downgraded or cancelled. A weekly plan reset does not remove purchased credits. Because purchased credits are consumed as used, a Solve Pack is non-refundable once any purchased solve has been consumed, except where required by law. If a technical issue prevents the purchased credits from being delivered or used, contact support so we can investigate and correct the account.
For a completely unused pack or a duplicate or incorrect charge, contact support for review. A refund is not automatic. Account deletion removes account access and unused balances, so resolve a billing question before deleting the account. Statutory rights still apply.
Approved refunds are issued to the original payment method. After a card refund is issued, it usually appears within 5–10 business days, but bank processing and pending refunds can take longer. Contact support if you need help checking a refund's status.
There is no cancellation fee. Use Account → Manage billing or the billing button on Plans & Billing, and keep the cancellation confirmation. The billing account owner manages the household plan; a linked learner cannot change household billing. Under-13 student billing actions require parent authorization. If you cannot sign in or the billing button is unavailable, contact support@owlgebra.app. Signing out, clearing browser data, or uninstalling an app does not cancel a subscription. Requesting a refund is separate from cancellation; make sure renewal is canceled if you do not want another charge.
If you believe a charge is incorrect or unauthorized, contact support so we can investigate. This does not limit your right to contact your bank or payment provider, dispute a charge, or use any remedy available under applicable law.
This policy does not affect any statutory rights you may have under applicable law, including consumer protection laws in your jurisdiction. Some regions require refunds for digital goods under certain conditions; where local law mandates a refund, we will honor it.